Policies

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We may collect personal information from you, when you visit our website or store, place an order online or by phone, make an in-store purchase, save your information with us online, or contact us with a question or concern. We maintain a record of your product interests and the purchases you make online, by phone and in our store.

We may combine personal information with information about your online and in-store transactions and other interactions with us, including your purchases. We may also combine your personal information with information we receive from other sources, such as social media platforms and other third parties. In addition, if you choose to engage in social sharing, such as by connecting your social media account to our social media account, the social media site may share information with us about your use of their services, including profile information, information about your contacts and content you have viewed or liked. Please refer to the social media site’s privacy settings to control how your information is shared.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on The Urban Grape home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. We may also notify you by email. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

The Information We Collect

This notice applies to all information collected or submitted on The Urban Grape website, by email, by phone, or in our stores. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Company Name
  • Address
  • E-mail address
  • Phone number
  • Credit/Debit Card Information
  • Delivery Instructions
  • Records and copies of your correspondence, if you contact us.
  • Details of transactions you carry out and of the fulfillment of your orders.
  • Your search queries on The Urban Grape Website.
  • Whether you open emails and click the links we send you.
  • Whether you click-through to our Website from advertisements.
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services.
  • We may also ask you for information when you report a problem with our Website.

You also may provide information to be published or displayed on public areas of The Urban Grape Website. Your public user contributions are posted at your own risk.

How We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to communicate with you and to provide you with the services you have requested.We use return e-mail addresses to answer the e-mail we receive. If you opt-in to

We use return e-mail addresses to answer the e-mail we receive. If you opt-in to receive our newsletters, these addresses are automatically added into our database.

By opting in, you register with our website if you would like to receive our newsletter as well as updates on our new products and services.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

You can opt out of communications with The Urban Grape at any time.

We may use your information in the following ways:

  • To present our Website and its contents to you.
  • To contact you about goods and services you might be interested in
  • To provide you with information, products, or services that you request from us
  • To fulfill any other purpose for which you provide it. To provide you with notices about your account/subscription, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling orders, sending communications to our customers, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

Our Commitment to Legal Drinking Age

The Urban Grape website is intended only for those of legal drinking age. The products purchased on The Urban Grape website can only be delivered to a person of legal drinking age with a valid ID.

Our Website is not intended for anyone under 21 years of age. No one under age 21 may provide any personal information to or on the Website. We do not knowingly collect personal information from anyone under 21. If you are under 21, do not provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from anyone under 21, we will delete that information. If you believe we might have any information from or about anyone under 21, please contact us at info@theurbangrape.com.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing info@theurbangrape.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at info@theurbangrape.com.